Train Seat Reservation System Out Of Action

Written by on 10th January 2025

East Midlands Railway has stopped people making reservations because of a technical fault affecting digital displays in carriages.

They are not indicating if a seat is reserved, which has led to complaints from passengers from Market Harborough, who had previously made a reservation.

The issue is affecting services through Market Harborough

An East Midlands Railway spokesperson said: “We would like to apologise to customers for the issues we are experiencing with the reservation system on our Intercity services between Sheffield, Nottingham, and London St Pancras.

“We understand how frustrating this is for customers, and we are working hard with our suppliers to identify the problem and implement a solution as quickly as possible.”

Passengers who need assistance or require a wheelchair space are not affected by the problem, as use a different system to book.


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