Privacy Policy

This privacy policy explains what information HFM Radio Ltd will collect about you, how we will use it, and the steps we take to ensure it is kept secure.
By using this website you consent to HFM Radio Ltd collecting and using personal information about you in accordance with the terms set out in this policy. This policy will also apply when you contact us.

What information does HFM Radio Ltd collect?
In order to provide you with services or to reply to your queries, HFM Radio Ltd may collect personal information about you from our website, telephone conversations, emails and written or verbal communications. HFM Radio Ltd may, for example, keep a record of your name, address, email address and telephone number.

How does HFM Radio Ltd use your information?
Any personal data relating to you will be used and recorded by HFM Radio Ltd in accordance with current data protection legislation and this privacy policy.

HFM Radio Ltd will only use your personal information for:

• Providing our services and products to you
• Providing you with information on our services and products where you enquire about them
• Communicating with you, for example, in the event that the services or products you have requested are unavailable
• Recovering debt
• Helping us to prevent fraud
• Notifying the relevant authority of unsolicited communications in breach of the legislation (e.g. spam emails)
• Improving the quality of our services
• Market research
• Tracking activity on our website so that we can improve its content
• Record keeping
• Statutory and regulatory compliance
• Investigating any misuse of our products, services, website or IP
• Providing information to credit reference agencies

We will keep your information for a reasonable period of time for these purposes.

HFM Radio Ltd may, with your consent, create an individual profile for you so that we can inform you of services, products or events that may be of interest to you.

You may withdraw your consent to future processing of your personal information for some of the above purposes by contacting us (see the section ‘How to contact us’ below).

If HFM Radio Ltd processes your personal information under a statutory condition and you withdraw consent, this will not necessarily mean that HFM Radio Ltd will cease to process your personal information as it may, for example, be under a statutory duty to do so.

HFM Radio Ltd will not sell, share or pass on any personal information to third parties.

In common with many other website operators, HFM Radio Ltd use standard technology called ‘cookies’ on our website. Cookies are small pieces of information that are stored on your computer’s hard drive by your web browser. HFM Radio Ltd’s use of cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.

Our use of cookies also enables HFM Radio Ltd to enhance your visitor experience by storing information about the products and services you select between visits so that we can provide you with focused information each time you visit our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. However, if you do turn cookies off this will limit the service HFM Radio Ltd is able to provide you online.

Security Information
HFM Radio Ltd take the security of your personal information seriously. HFM Radio Ltd have security procedures in place to protect our customer database from loss and misuse, and only allows access to it when absolutely necessary and under strict guidelines.

This website may contain links to other websites. HFM Radio Ltd is only responsible for the privacy practices on this site and recommends you check the privacy and security policies and procedures of each and every other website you visit.

What to do if you do not want to receive marketing information
You have the right to prevent marketing information being sent direct to you. If you prefer not to receive such information, you can opt out of receiving further marketing information by writing to us by mail or email (see the section ‘How to contact us’ below). Please note: if you do opt out HFM Radio Ltd will be unable to keep you informed of new services, products or events.

Changes to this Security & Privacy Policy
We reserve the right to change our security and privacy policies at any time. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information
You can correct your personal information by emailing us at Please include your name, company name, address, and/or email address when you contact us.


Access your personal information
You have a right under the Data Protection Act to ask for details of the personal information that HFM Radio Ltd holds about you. To ask for these details, please write to us at the address below and provide your name and address. We may charge you a small fee for this and we may also ask you to confirm your identity and what documents or records you are seeking in order to aid our search.

As the Internet is not always secure and in order to ensure that we receive your request, we ask that it is made in writing to us.

When we have the information we need to process your request, under the Act we have 40 calendar days in which to respond.

If you require further information on the way that we use your personal information, or if you have any queries or concerns on our use of your personal information, please write to us using the address below:

Chris Jones
HFM Radio Ltd
Unit 5 Fernie House
Fernie Road
Market Harborough
LE16 7PH

How to contact us
You can contact HFM Radio Ltd at:
HFM Radio Ltd
Unit 5 Fernie House
Fernie Road
Market Harborough
LE16 7PH

T: 01858 464666

If you email us in order to opt out of receiving marketing information, please include ‘Opt Out’ in the subject box.

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