Major Improvements Made At Market Harborough Care Home

Major improvements have been made at a Market Harborough care home after serious safety concerns were raised earlier this year.

The Care Quality Commission had rated Lenthall House as ‘inadequate,’ but following another unannounced inspection now deem it ‘good’.

Inspectors say staffing levels have been bolstered and residents and their relatives told them the return of a registered manager had turned things around.

As a result, the home on the southern estate, is no longer in Special Measures.

Lenthall House

Operator of the home, Leicestershire County Care Limited was issued a warning notice in February after a number of concerns were raised, including poor staffing levels and a lack of management oversight.

In a newly published report, following the inspection in June, the CQC says: “The registered manager had recently returned to the service and developed action plans to address areas which required improvement.

“They had ensured urgent risks, such as staffing and medicines, were addressed and risks were mitigated as a priority.

“The provider had implemented systems and processes to improve oversight and ensure the registered manager received guidance and support in their role.

“People and relatives spoke positively about the registered manager. Comments included, “[Name of registered manager] is wonderful. The place is well run”,'[Name] is very good and took us to the park last week. [Name] is not one for sitting in the office and is always where they are needed” and “The manager seems very good and on the ball.”

“Staff said they felt supported by the leadership of the service. One staff member told us, “Things are good now [registered manager] is back. There is a better atmosphere. Things went downhill when they left as we were just left to get on with it. Now we have leadership, advice and clear guidance as to what we need to do.”